Customer Experience Consultations
With over 15 years of experience in Customer Experience, the staff of L3 will develop a Voice of the Customer program by learning your business, evaluating how you are performing, and where synergies and efficiencies can be gained.
By understanding your end to end customer experience, we are able to consult on where the opportunities to delight exist.
Depending on the level of engagement our clients want, we are able to observe, secret shop, talk to employees and customers to create a customer journey map that clearly outlines their experience and puts you in charge of the customer experience you want to create.
Our customers will be provided an "eyes wide open" view of their existing customer experience map along with proven, creative solutions from our staff of passionate customer experience experts that will ensure people continue to do business with you and refer your company to others.