Speaking Engagements & Workshops
Listen, Learn, Live LLC is available for speaking engagements and workshop training sessions on the following topics:
- Customer Feedback Survey Design
- Complaints Management
- Net Promoter Score 101
- How to Create a Great Customer Experience
- Keys for an Effective Customer Interaction
Based on 15+ years of industry experience and rooted in Raving Fans™ and CHARM concepts, we are able to provide you with the key aspects of creating a standout Voice of the Customer program. Our speaking style is a mixture of text book knowledge and humor - similar to actress and author Tina Fey.
After completion of any of these sessions, you will be prepared to deliver a better Customer Experience than before and see your loyalty and growth potential move up and to the right.
Recent speaking engagements include:
- Nashville Chamber of Commerce Sales SIG
- National Association of Sales Professionals
- Women Engaging in Business Conference
- Nashville Chapter of American Marketing Association - CMO Council
- Women's Small Business Conference
Recent comments from Complaints are Gifts Workshop:
"The content was relevant to today's marketplace. Participation was encouraged and easy. The interaction added value to the subject matter."
"The ideas generated by the participants and leader expanded my thinking about ways to appreciate and respond to complaints and my vision was expanded to realize that complaints can be a wake-up call to my business to focus on the customer."
"Before Donna even finished her presentation, I overheard several members commenting how her message rang true for them & their businesses. Donna unpacked the nuances of complaints & helped us understand how we can, indeed, positively leverage the gift in each one!"