Customer Feedback Survey Methodology and Design
With an anchor in Net Promoter Score™ Methodology, and using our proven Guiding Principles, the staff of L3 will consult with you to determine how each of the following items will apply for your business:
1. Delivering a customer feedback survey using the method that is best to reach your customers
2. Designing action based questions specific to your business and level of influence
3. Determining ownership of each customer feedback survey response to encourage process improvements
4. Choosing the best type of customer feedback survey - either Relational or Transactional so that you obtain valuable feedback from the right sources
5. Calculating your Net Promoter Score™
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.